Welcome to the Shefa Medical Practice
Welcome to the Shefa Medical Practice website. We serve the area of Leicester City Central, and look after a population of over 4500 patients.
All of our staff aim to work together to provide the best service for all our patients within the time and resources available to us in the National Health Service. You can expect an excellent level of care from Shefa Medical Practice; our high standards are based on mutual respect and trust. The Practice makes full use of Information Technology and complies with the Data Protection Act (1998).
Effective healthcare is dependent on a successful partnership between the patient and the primary healthcare team. This means requesting help in an appropriate manner from the appropriate resources.
The Practice Charter is available here, it states the rights and responsibilities of both Shefa Medical Practice and its Patients.
The Shefa Medical Practice Publication is available here. It corresponds with the Freedom of Information Act 2000 and provides useful information for patients.
The new General Data Protection Regulation comes into force on 25 May 2018, superseding the current Data Protection Act (1998). Under the terms of the new GDPR, a privacy notice is required to explain to patients what personal information is held about them and how it is collected and processed. Please Privacy Notice – GDPR to access the privacy notice.
You and Your General Practice (YYGP) – Patient Charter
As part of the 2025/26 GP contract changes, NHS England has introduced You and Your General Practice (YYGP), also referred to as the Patient Charter.
From 1st October 2025, all GP practices are required to provide patients with access to this information.
🔗 You can read the full NHS England YYGP document here.
🌍 Translated versions are also available here.
The YYGP sets out what you, as a patient, can expect from your GP practice, alongside how you can help us to provide the best care for you and our wider community.
Please note that the Practice will provide services as per “You and your general practice” charter above, except in circumstances such as there is a lack of capacity, closures due to staff training / Practice learning events, due to unforeseen events, NHS supplied information technology failure and when we are unable to assure safe services.
What your GP practice will expect from you – To help us provide care efficiently and fairly for everyone, the guide outlines what practices ask of patients. This includes things like attending appointments on time, treating staff respectfully, and cancelling appointments you no longer need so they can be offered to someone else.